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Verified Reviewer
New Reviewer

Items missing in my order. They suggest I buy them again.

I spent $170 dollars at Moment. I bought a lens and the required case for my phone so I can use the lens. The case is missing the 3 adapters it should include. Its a $50 case! There is phone number to reach them. You can email then and the wait 2 days to hear back. When I heard back the half-assed suggestion was that I buy the adapter I need, again.

User's recommendation: Buy from a mire established business. These people have no idea what they are doing.

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ID
#4058903 Review #4058903 is a subjective opinion of poster.
Pros
  • Cool gear
Cons
  • Zero customer service
  • Cant handle running their business
Loss
$170
Preferred solution
Deliver product or service ordered
New Reviewer

Terrible company and Service

How about the correct part, how about a phone number? Jim *** 256-509-**** 123456****123456****234

User's recommendation: Stop doing business.

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ID
#3361468 Review #3361468 is a subjective opinion of poster.
Location
Huntsville, Alabama
Loss
$600
Preferred solution
Full refund
New Reviewer

Poor customer service

I ordered a set of lenses and the case needed to use them, with filters. This is all a hefty investment for a phone camera (about $400), which is fine... I spent it. My complaint is on their customer service. I needed to change my order as I noticed an error, and contacted them immediately after I noticed the error on confirmation. It's been over a week with no return message on my questions/inquiry. I received the package and still tried to reach out, & nothing. So I'm forced to now process a return and lose money due to poor to non-existent customer service. Cool concept, but I don't support companies that don't support their customers. Therefore, I'm returning all goods and sticking to my cameras. It's a shame that companies don't hold customers to a higher degree when we are the ones that make your company survive and grow. We buy their products to support them & have hopefully products that are great. The products are mediocre at best, great for making phone images look a bit better, but still need some post work to equal any dslr or other cameras. Anyway, improve you customer service moment. Although, they did invest in a nice automated return system with non humans to help understand you issue. Just an automated system that will take even more of your money in the end. Customer service rip off. Don't support this company.
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ID
#1464706 Review #1464706 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

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